Major Reasons For Call Center Outsourcing

You are bound to speak to someone from India or elsewhere in your daily activities thanks to the still growing number of telemarketing companies, customer and technical support departments, and other such call center services that have been outsourced. In fact, call center outsourcing is such a trend and is so typical that it’s generally expected by an average American consumer to talk to a guy from India or the Philippines about an inquiry they have or a service they need done. In the past they’d expect someone from the States to be on the other end of the line; but nowadays it’s the usual thing. Why exactly is this happening?

The brief fact is that businesses get just the exact same levels of output from call centers in India as they would from call centers in America, not to mention they’d pat less for it. And that’s not precisely cheap labor, simply because though they would pay their outsourced employees a great deal much less than what they’d pay employees based in America, the outsourced employees still get above average salaries in their countries. To give you a better picture of the main reasons though , here are the three primary contributing factors to the trend of outsourcing call center services.

Proficiency in English. Most support roles entail communication through phone, VoIP, chat, or some other form of communication within the English language-and most outsourced employees can just be as efficient in their support roles as native English speakers .

As such, it would be practical and beneficial to employ somebody elsewhere with the same skill sets and the same responsibilities as somebody you’d hire from the States-and you will be paying him some thing much, a lot much less than you would be paying otherwise. It’s just practicality: the exchange rates with countries that have English proficient workforces are extremely, extremely favorable to companies who can afford to outsource.

Reduced operational and maintenance costs in terms of personnel training, facilities, and other routine functionalities is another great advantage. The same concept applies to overall operational costs: it’s just cheaper to operate a whole department out of India than in Chicago .

It’s just plain cheaper, manpower expenses, facility maintenance, study and development, all of it is just plain cheaper to operate out of outsourced businesses in third world countries. And also the work output is just about the same, even better after some acclimatization and tweaking.

The potential and qualifications of the workforce. Not only do other countries have a lot of English proficient individuals who are not employed, but these employees have skill sets needed by numerous companies outsourcing their departments.

And these skill sets of potential employees could be further developed much to the benefit of the company employing the individual. Not to mention the workforce in India, for instance, have much more technical acuity than the general population of the workforce in America, which means Indians are better suited for technical support roles-one of the major functions of most outsourced call centers.

As you can see from these reasons, the advantages of outsourcing call center services revolve around English proficiency and also the exchange rate. Throughout the past decade these factors didn’t really change much, so would the outsourcing trend continue to grow unabated.

Check out Tele-Center Inc. for more information in relation to how outbound telemarketing companies and to get a better idea of how telemarketing outsourcing companies and business to business telemarketing work, visit us today.

Powered by WizardRSS | Work At Home Jobs
Go to Source